Frequently Asked Questions
Everything you need to know about your CurlyMe Hair experience.
What is the quality of CurlyMe Hair extensions and wigs?
We specialize in 100% virgin human hair. Our products are ethically sourced, tangle-free, and can be bleached, dyed, or heat-styled just like your natural hair.
How long does shipping take?
Orders are typically processed within 24-48 hours. Standard shipping usually takes 3-7 business days depending on your location, while express shipping options are available at checkout.
Can I return or exchange my order?
Yes, we offer a 30-day return policy for items in their original, unused condition with all tags and lace intact. Please contact our support team to initiate a return or exchange.
How do I maintain my curly hair patterns?
To keep your curls defined, we recommend using sulfate-free conditioners, finger-detangling while wet, and air-drying. Avoid heavy oils and excessive heat to prolong the life of the curls.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay for your convenience.
How do I choose the right wig cap size?
Most of our wigs come in a standard medium cap size (22.5 inches) with adjustable straps and combs. If you require a custom small or large size, please reach out to our customer service before placing your order.